Roundtable
Turning the Installed Base Into a Growth Engine: Asset Tracking, Aftermarket Revenue and AI
- Wednesday, November 4
- 4:00–4:50 PM CT
- One 45-minute session
- Led by Dhruv Kedia, CEO of Preconfigured and former product lead for Salesforce Field Service
- With Sajana Weerawardhena, CTO of Preconfigured and AI researcher with deep expertise in deploying enterprise AI applications
Every plan to grow aftermarket service revenue assumes the business knows what’s installed, where it sits, and what contract covers it. Most don’t.
In conversations with service leaders, we hear the same story. Only a small fraction of field assets can be linked to a customer. Few teams can say exactly what each contract covers or when it renews.
This roundtable is a candid peer discussion of three questions:
- 01How are you rebuilding asset installed base data from sources you already own, such as order history, service contracts, support cases and IoT?
- 02How are you using AI to move from reactive to predictive maintenance and prevent failures before they happen?
- 03How can AI help drive aftermarket revenue growth, from uncovered assets and maintenance plans to parts, upgrades and renewals?
Attendees will leave with perspectives from peers facing the same challenges and new ideas for how AI can help solve them.
